Contact
Dear customer, if you have any questions, please contact us via email at info@tapissouris.com, or via the contact form below. Our teams commit to responding within 48 hours, Monday to Friday, excluding public holidays.
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Delivery Information
1. When will I receive my tracking number after placing my order?
After placing your order, please allow 48 hours for us to process your order and provide you with your tracking number. Once your order has shipped, you will receive a confirmation email containing your tracking number, allowing you to track your package.
2. What is the delivery time for my order?
Our teams do their best to deliver your order within 8 business days from the shipping date. Please note that this timeframe may vary depending on the product ordered, your delivery location, and any unforeseen circumstances beyond our control.
3. Why might I receive my package in multiple shipments?
It is possible that your order may be shipped from different warehouses, depending on the availability of the products you ordered. It may also be the case, when ordering different types of products (e.g., mouse pads and accessories), that these are sent in separate containers, in order to comply with French parcel shipping regulations. Therefore, it is possible that you may receive your items in multiple shipments. There is no need to worry: this does not change either the delivery cost or the initial delivery time.