Terms of sale
ARTICLE 1 - SCOPE OF APPLICATION These General Terms and Conditions of Sale (GTC) apply without restriction or reservation to all sales made by our company, Tapis Souris, to our non-professional customers (referred to as "the customers" or "the customer"), wishing to purchase the products offered for sale (the "Products") on our website https://tapissouris.com/ . The Products offered for sale on our site are as follows:
- Clothing
- Accessories
- Jewelry
- Decoration
The main characteristics of the Products, including specifications, illustrations, and dimensions or capacity indications, are presented on the site https://tapissouris.com/, and it is the customer's responsibility to review this information before placing an order.
The choice and purchase of a Product are the customer's sole responsibility.
Our Product offers are valid while stocks last, as specified when placing the order.
These GTC are accessible at any time on our site https://tapissouris.com/ and shall prevail over any other document.
The customer acknowledges having read these GTC and having accepted them by checking the box provided for this purpose before placing an order online on our site https://tapissouris.com/.
Unless proven otherwise, the data recorded in our computer system constitutes proof of all transactions concluded with the customer.
Our company's contact details are as follows:
Email: info@tapissouris.com Website: https://tapissouris.com/
Our Products are offered for sale worldwide.
In the case of an order shipped to a country other than mainland France, the customer is considered the importer of the Products concerned.
For all Products shipped outside the European Union and French overseas territories, the price will automatically be calculated tax-free on the invoice.
Customs duties, local taxes, import duties, or state taxes may be due and will be the sole responsibility of the customer.
ARTICLE 2 - PRICE Products are supplied at the rates in effect on our site https://tapissouris.com/ at the time the order is recorded.
Prices are expressed in euros, inclusive of all taxes.
Prices take into account any discounts granted by our company on the site https://tapissouris.com/.
These rates are firm and non-revisable during their period of validity, but we reserve the right to modify prices at any time outside this period.
Prices do not include processing, shipping, transport, and delivery fees, which are billed separately according to the terms indicated on the site and calculated before the order is confirmed.
The payment requested from the customer corresponds to the total amount of the purchase, including these fees.
An invoice will be issued by our company and provided to the customer upon delivery of the ordered Products.
ARTICLE 3 - ORDERS It is the customer's responsibility to select the Products they wish to order on our site https://tapissouris.com/.
Product offers are valid as long as they are visible on the site, while stocks last.
The sale will only be considered valid after full payment of the price. It is the customer's responsibility to verify the accuracy of their order and to immediately report any error.
Any order placed on our site https://tapissouris.com/ constitutes the formation of a distance contract between the customer and our company.
We reserve the right to cancel or refuse any order from a customer with whom there is a dispute regarding payment for a previous order.
The customer will be able to track the progress of their order on our site.
ARTICLE 4 - PAYMENT TERMS The price is paid via secure payment, according to the following terms:
Payment by credit card.
The price is payable in full by the customer at the time the order is placed.
Payment data is exchanged securely using the protocol defined by our approved payment provider for bank transactions carried out on our site https://tapissouris.com/.
Payments made by the customer will only be considered final once the amounts due have actually been collected by our company.
We will not be required to deliver the ordered Products if the customer does not pay the full price under the conditions indicated above.
ARTICLE 5 - DELIVERY The Products ordered by the customer are delivered worldwide (except in the event of exceptional geopolitical circumstances). Thanks to our network of warehouses located around the world, delivery times do not depend on the customer's place of residence.
Deliveries will be made within 1 to 14 business days to the address provided by the customer when placing their order on our site.
Delivery will be deemed complete when the customer physically takes possession of the ordered Products. Except in special cases or unavailability of one or more Products, they will be delivered in a single shipment.
We undertake to make our best efforts to deliver the Products within the timeframes specified above.
If the ordered Products have not been delivered within 30 days after the indicative delivery date, for any reason other than force majeure or the customer's fault, the sale may be canceled at the customer's written request under the conditions provided by applicable regulations. The amounts paid by the customer will then be refunded no later than fourteen days after the date the contract was canceled, excluding any compensation or deduction.
Deliveries will be handled by an independent carrier to the address provided by the customer when placing the order, and to which the carrier can easily gain access.
When the customer uses a carrier of their own choosing, delivery will be deemed complete as soon as the ordered Products are handed over by our company to the carrier, who will have accepted them without reservation.
The customer therefore acknowledges that it is the carrier's responsibility to make the delivery and that they have no recourse under warranty against our company in the event of failure to deliver the transported goods.
In the event of a specific request from the customer regarding the packaging or transport conditions of the ordered Products, duly accepted in writing by our company, the related costs will be subject to a specific additional invoice, based on a quote previously accepted in writing by the customer.
The customer is required to check the condition of the delivered products. They have a period of #254 Maximum period for... from delivery to submit complaints by email, accompanied by all necessary supporting documents (including photos). After this period, and if these formalities have not been followed, the Products will be deemed compliant and free of any apparent defect, and no complaint may be validly accepted by our company.
We will refund or replace, as soon as possible and at our expense, delivered Products whose lack of conformity or apparent or hidden defects have been duly proven by the customer, under the conditions provided by applicable regulations and these GTC.
The transfer of risk of loss and deterioration of the related Products will only occur when the customer physically takes possession of the Products. The Products therefore travel at our company's risk, except when the customer has chosen the carrier themselves. In this case, the risk is transferred at the time the goods are handed over to the carrier.
ARTICLE 6 - TRANSFER OF OWNERSHIP The transfer of ownership of the Products from our company to the customer will only occur after full payment of the price by the customer, regardless of the delivery date of the said Products.
ARTICLE 7 - RIGHT OF WITHDRAWAL In accordance with the terms provided by applicable regulations, the customer has a right of withdrawal which they may exercise within 14 business days of receiving the Products.
The right of withdrawal may be exercised online, using the withdrawal form available on our site https://tapissouris.com/, or by any other unambiguous statement expressing the wish to withdraw, in particular by postal or electronic mail sent to our company at the contact details indicated in ARTICLE 1 of these GTC.
Returned Products must be sent in their original condition and complete (packaging, accessories, instructions, etc.), allowing them to be resold as new, and accompanied by the purchase invoice.
Damaged, dirty, or incomplete Products will not be accepted.
Return shipping costs remain the customer's responsibility.
The exchange (subject to availability) or refund will be made within 14 days of our company receiving the Products returned by the customer under the conditions provided above.
ARTICLE 8 - LIABILITY Our company cannot be held responsible for non-performance of the contract concluded in the event of stock shortage or unavailability of the Product, force majeure, or total or partial disruption or strike, particularly of postal services and means of transport and/or communications.
Our company will bear no liability for any indirect damages resulting hereof, loss of business, loss of profit, loss of opportunity, damages, or costs.
ARTICLE 9 - PERSONAL INFORMATION Our company undertakes to preserve the confidentiality of the information provided by the customer, which they may be required to provide for the use of certain services. Any information concerning the customer is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the customer has the right to access, modify, and delete information concerning them. They may make this request at any time by email to info@tapissouris.com.
ARTICLE 10 - INTELLECTUAL PROPERTY All elements of the site https://tapissouris.com/ are and remain the exclusive intellectual property of our company. No one is authorized to reproduce, exploit, redistribute, or use in any way, even partially, elements of the site, whether software, visual, or audio.
Any simple or hypertext link is strictly prohibited without our company's express written agreement.
ARTICLE 11 - APPLICABLE LAW - LANGUAGE These GTC and the resulting transactions are governed by and subject to French law.
These GTC are drafted in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.